Lake Pointe Veterinary Hospital
Pet Grooming
Learn more about Lake Pointe Veterinary Hospital‘s Pet Grooming service below!
Lake Pointe Veterinary Hospital
Pet Grooming
Our professional pet groomers have years of training and experience to provide a wide variety of cuts and styles, and they use the highest-quality grooming products available. If your companion is in need of a thorough grooming and you want a team of professionals who will treat them like their own, consider getting in touch with us!
Our grooming team has a combined total of more than 15 years’ experience in the grooming industry. We place a strong emphasis on safety, continuing education and client satisfaction. Our salon is proud to host one of the few National Certified Master Groomers in the state of Ohio, and our entire grooming team is Fear Free Certified.
We are able to offer a variety of hairstyles for your dog, including breed standard trims, pet trims, and hand-scissored trims. Our groomers will be happy to discuss your style goals and help you decide on a grooming schedule and haircut that is best-suited for you and your dogs’ lifestyle.
A bath package is ideal for smooth-, short-, or double-coated dogs, and it includes:
- Bath with high-quality shampoo & conditioner specifically selected for your pet’s skin & coat – we currently offer medicated shampoo, hypoallergenic and fragrance-free shampoo, moisturizing shampoo, clarifying shampoo, de-shedding shampoo, and oatmeal shampoo; our conditioner is always hypoallergenic and fragrance-free in order to ensure every pet is able to benefit from this product
- Ear plucking (as needed and/or by request)
- Ear cleaning
- External anal gland expression (as needed and/or by request)
- Teeth brushed (additional charge, by request)
- Fluff drying by hand (kennel drying available if necessary)
- Thorough brush out & comb out
- De-shedding treatment (if necessary)
- Nail trim (nail filing available by request)
- Paw pads shaved
- Leave-in conditioner spray
- Cologne/Perfume (available by request)
- Bandana and/or bows (available by request)
A maintenance trim is ideal for upkeep between full grooms, and it includes everything listed above in our bath package as well as: trimming of the face, eyes, muzzle, sanitary areas, and feet.
A full groom includes all of the above, as well as: a fully styled haircut executed to your personal preferences.
Our Groomers
Lauren Callahan, NCMG, FFCP
Lauren has been our salon manager for nearly 7 years, and is a National Certified Master Groomer with over 12 years of grooming experience. She has two Poodles, a Dachshund mix, and three cats at home. On her days off, Lauren can typically be found training with her dogs and attending dog sport events, where she actively competes in a variety of activities. Lauren also enjoys hiking, kayaking, and traveling with her fiance and dogs.
Lauren's Certifications
AKC S.A.F.E. Certified Groomer, June 2019
Salon Sanitation Certification Course, June 2019
Decoding Canine Social Dynamics, June 2019
Pet First Aid & CPR Certification, May 2020
Geriatric Dog Grooming Course, May 2020
Canine Hair & Skin Certification Course, May 2020
Difficult Dog Handling Course, May 2020
AKC Poodle Grooming Course, May 2020
AKC Handstripping Course, June 2020
Poodle Grooming Certification Course, March 2021
NDGAA Accredited Workshop, March 2021
National Certified Non-Sporting Groomer, April 2021
Long-Legged Terrier Certification Course, April 2021
Short-Legged Terrier Certification Course, May 2021
West Highland White Terrier Grooming Course, May 2021
NDGAA Accredited Workshop, August 2021
National Certified Terrier Groomer, May 2022
National Certified Sporting Groomer, May 2023
National Certified Master Groomer, November 2023
Safety in the Grooming Salon Course, January 2024
Fear Free Certified Groomer, April 2024
Poodle Grooming Seminar with Blake Hernandez, June 2024
Safe Handling of Difficult Dogs Certification Course, June 2024
Pet Professional First Aid & CPR Certification, June 2024
Sydney Ridings, FFCP
Sydney has been our grooming assistant at Lake Pointe Veterinary Hospital for nearly 2 years. She comes from a background in home health care. Sydney has a German Shepherd/Chow mix named Remy, and a cat named Oreo. She enjoys spending her free time creating art, reading, and studying different languages and cultures.
Sydney's Certifications
Fear Free Certified Professional, March 2024
Grooming Assistant Certification Course, June 2024
Pet Professional First Aid & CPR Certification, June 2024
Jalyn Burton, FFCP
Jalyn has been working in the pet care industry for 4 years, and has been grooming full-time for over 2 years. She has four dogs, seven cows, four horses, three cats, and a leopard gecko. On her days off, she enjoys relaxing with family and friends, hanging out with her pets, and taking long drives. She also has an interest in cars and brain puzzles, such as crosswords.
Jalyn's Certifications
Asian Fusion Styling Course, June 2023
Yorkshire Terrier Grooming Course, June 2023
Safe Handling of Difficult Dogs Certification Course, June 2024
Fear Free Certified Groomer, July 2024
Frequently Asked Questions
What are your vaccine requirements?
Before your pet pays a visit, they need to be up-to-date with their preventative care, including their vaccinations and parasite tests. These include:
Dogs
- 1- or 3-year Rabies vaccine
- Bordetella vaccine
- DHLP-P vaccine (puppies should have at least their 2nd booster shot)
- Negative heartworm test (within the year)
- Fecal exam (within the year)
Pets must be up to date on all vaccinations at least 2 weeks prior to their grooming appointment. All vaccinations must be administered by a licensed veterinary professional. If your pet is exempt from vaccines due to health concerns, we require a letter from your veterinarian to keep on file. Titer testing is accepted. If your pet arrives with expired vaccinations, you will be required to reschedule for a later date, and marked as a last-minute cancellation.
How do I make an appointment?
Please call our grooming line at (513) 797-7387, or schedule with salon staff in person.
All clients are required to maintain a regular grooming schedule, as our groomers’ books fill very quickly. If you would like your pet to be scheduled with a specific groomer, this must be indicated at the time of scheduling.
Discounts are offered for clients that wish to maintain a weekly or bi-weekly schedule. Please speak with our grooming staff for more information on choosing a schedule that will best suit you and your pets’ needs.
What is your cancellation policy?
Cancellations
You must provide at least a 24-hour notice regarding any cancellation or rescheduling. Failure to provide this notice will result in a 50% service charge, and you will be subject to pre-paying for any future appointments. These fees are non-refundable.
Tardiness
Tardiness is considered arriving 15 minutes or later after your scheduled appointment time. Late arrivals affect the other appointments for the day. It will be up to the groomers discretion whether they are still able to groom your pet or if your appointment needs to be rescheduled. Because of the late arrival you will be subject to the No Show policy and pre-paying for any future appointments. These fees are non-refundable.
Please call the hospital in advance and speak with one of our customer service representatives if you know you are going to be running late. Our groomers may be able to accommodate a later drop-off time, depending on their schedule for the day, and provided this information is communicated in advance. If our groomers are able to accommodate a later drop-off time, you will not be marked as a no-show and no additional fees will apply.
No-Show
No shows or same day cancellations will result in a 50% service charge, and you will be subject to pre-paying for any future appointments. These fees are non-refundable.
Are sedated grooms available?
Anesthetized grooms are available, but we always attempt at least one grooming session prior to scheduling as such. Often, the pets that are referred to us for anesthetized grooms are able to be rehabilitated by exploring alternative options. If it is determined that your pet requires an anesthetized groom, we do require a pre-surgical exam and bloodwork with one of our on-staff veterinarians prior to scheduling an anesthetized groom.
Zero Tolerance Policy
We have a zero-tolerance policy for abusive and/or threatening behaviors directed toward our staff. This type of behavior includes swearing, vulgarities, name-calling, yelling, physical alterations, and threats. Any person found to use this type of behavior while speaking to our staff will be asked to leave the premises immediately and not return.
Satisfaction, Questions, and Concerns
It is our goal for you and your pet to leave satisfied after every visit. If you are unhappy with any aspect of your experience, please reach out to our grooming salon within 72 hours of your appointment. We are happy to make adjustments to your pet’s groom, when possible.